Questions & Answers
Everything you need to know before you start your ritual.
How does it work exactly?
How does it work exactly?
The ONYPETS™ pendant is made from 100% natural onyx stone. Its constant weight creates a grounding anchor on your pet's collar — a steady, familiar physical presence their nervous system registers all day. Animals don't overthink or resist it. They simply feel it. That's why results often come faster than expected.
Which size should I choose?
Which size should I choose?
Choose based on your pet's stress level, not their size.Mild (12mm)for pets that are occasionally anxious or react to specific triggers.Moderate (14mm)for pets with daily stress, frequent barking or separation anxiety.Intense (16mm)for pets with severe anxiety, destructive behaviour or panic responses.
How long does it take to notice changes?
How long does it take to notice changes?
Most owners notice a difference within 7 to 14 days. Some see changes earlier — particularly in how their pet handles specific triggers. The effect builds progressively with consistent daily wear.
Does my pet need to wear it all the time?
Does my pet need to wear it all the time?
The more consistently it's worn, the better the results. We recommend keeping it on during the day, especially during known stress moments — walks, when you leave the house, car trips, storms. Remove it for bathing and swimming.
What if it doesn't work for my pet?
What if it doesn't work for my pet?
Every order comes with a 30-day full refund. If you don't notice any difference in your pet's behaviour within 30 days, we refund you completely — no questions, no friction.
Can I use it on both dogs and cats?
Can I use it on both dogs and cats?
Yes — the pendant clips onto any standard collar or harness. It works for dogs and cats of all breeds and sizes. The clip mechanism is universal and takes seconds to attach.
Does it need to touch my pet's skin directly?
Does it need to touch my pet's skin directly?
No. Unlike some wellness products, the ONYPETS™ pendant doesn't require direct skin contact. It works through its constant physical presence and grounding weight on the collar — accessible to your pet's nervous system at all times.
How fast will I receive my order?
How fast will I receive my order?
We ship worldwide with free tracked shipping. Due to the specific sourcing and quality control of our natural Onyx Stone. Your tracking number will be sent by email as soon as your order ships.
What if my pet is regularly in contact with water?
What if my pet is regularly in contact with water?
If your pet swims, gets bathed frequently or is regularly exposed to water, we recommend recharging the stone more often — ideally after each significant water exposure. Water gradually affects the stone's grounding properties faster than normal daily wear. The recharger restores it completely each time, so there's no permanent damage — just recharge it and it's back to full intensity.
What does the Stone Recharger do?
What does the Stone Recharger do?
After months of daily wear, the stone absorbs stress and gradually loses its grounding intensity. The recharger restores it overnight — place the pendant on the magnetic base before bed, and it's back to full power by morning.
How should I care for the pendant?
How should I care for the pendant?
Wipe it with the care cloth every few days to remove fur, oils and outdoor residue. Avoid water and prolonged heat exposure. Recharge monthly for best long-term results.

