Shipping policy
Shipping Policy
At ONYPETS, every order is prepared with care and shipped as quickly as possible, so you can start seeing the difference without waiting.
Order Processing
All orders are processed and shipped within 24 hours (business days) of being placed. Orders placed on weekends or public holidays are shipped on the next business day.
Once your order has been shipped, you will receive a confirmation email with your tracking number, so you can follow your parcel at every step.
Delivery Times
Delivery usually takes 5 to 10 business days after shipping, depending on where you live.
During peak periods (holidays, sales events) or in case of exceptional circumstances (weather, carrier delays, customs checks), delivery may take a few extra days. We do everything we can to keep you informed if this happens.
Shipping Costs
Shipping is free on all orders, with full tracking included.
Delivery Address
Please make sure your shipping address, email address and phone number are correct and complete when placing your order. Your phone number may be shared with the local carrier so they can contact you if needed. We are not responsible for delays or failed deliveries caused by incorrect or incomplete information.
If you notice a mistake in your address, contact us as soon as possible at contact@onypets.com. We will do our best to update it before your order ships.
Questions
For any question about your order or its delivery, our team is here to help at contact@onypets.com.
